Refund & Returns Policy

1. Our promise

At InviteLakshmi, we want every order to arrive safely and delightfully. If something isn't right, we'll help make it right. This policy explains when returns and refunds apply for candles, diyas, gift sets, and décor purchased on invitelakshmi.com.

2. Eligible returns

You may request a return or replacement if:

• The item arrived damaged or broken
• You received the wrong product or wrong quantity
• The product has a clear manufacturing defect

Please report issues within 7 days of delivery, with your order ID and clear photos of the product and packaging.

3. Non-returnable items

For hygiene and safety reasons, the following cannot be returned once delivered in good condition:

• Opened or used candles and fragrance products
• Items damaged due to misuse, improper storage, or normal wear
• Free gifts or promotional items (unless the main order is defective)
• Sale or clearance items marked as final sale

Change-of-mind returns for unused, sealed products may be considered at our discretion and may incur return shipping costs.

4. How to request a return

1. Email support@InviteLakshmi.com with your order ID, product name, and a brief description of the issue.
2. Attach clear photos of the item and outer packaging.
3. Our team will review your request within 24–48 hours and share next steps (replacement, refund, or further verification).
4. Do not discard packaging until the claim is resolved — couriers may need it for damage claims.

5. Replacements

Damaged or incorrect items will typically be replaced at no extra cost, subject to stock availability. If the same product is unavailable, we will offer a suitable alternative or a full refund for the affected item(s).

6. Refunds

• Approved refunds are processed to the original payment method (card, UPI, net banking, or wallet used via Razorpay).
• Refunds are usually initiated within 5–7 business days after approval. Banks or payment apps may take additional time to reflect the credit.
• Shipping charges are refundable only if the entire order is cancelled before dispatch, or if we shipped a damaged/wrong item.
• If payment was successful but the order failed to create, please contact support with your payment ID — we will verify and refund promptly.

7. Cancellations

You may request cancellation before the order is shipped by emailing support@InviteLakshmi.com. Once dispatched, cancellation is not possible; please follow the returns process after delivery if eligible.

8. Contact

For refunds, returns, or order issues: support@InviteLakshmi.com